Client Service Associate - RN

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. This position is responsible for engaging client stakeholders for EDPlan Health within the EDPlan Innovation projects. Client Success Partners are responsible for managing, maintaining, and growing client relationships utilizing EDPlan Health across multiple states/projects. management, and project management in addition to promote strong connectivity with the other Client Success Partners and the EDPlan Innovations team. The Client Success Partner role will focus EDPlan Health, an electronic health record documentation system for school nurses, within EDPlan. Model best practices in terms of client, project, and change management Provide training on the use of the EDPlan Health system for end users and administrators as needed Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Health Manage multiple projects and clients simultaneously with a keen attention to detail Coordinate with EDPlan Innovation Product Leads and Regional to create meeting materials, respond to data or reporting requests, and evolve our services based on training and helpdesk feedback Serve as a main point of contact internally for Regional Teams - review new opportunities for viability, potential market shifts, and areas of risk Serve as the frontline contact for clients with change requests and involve the appropriate team members from EDPlan Innovations, as needed Coordinate with other EDPlan Health team members to execute change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and training documentation Proven success at client/team relationship building Proven success or the ability to gain a deep understanding Electronic Health Records (EHRs) Ability to lead virtual and in person training on EDPlan Health Proficient knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams ~ Ability to manage multiple projects and clients simultaneously Expertise using Asana or comparable task management, or project management tool Remote Travel required within Oklahoma - 50%, with occasional out of state travel The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. LI-Remote PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.