Regional Director Nursing Operations-Senior Communities

Regional Operations Director REPORTS TO: Senior Operations Director DIRECT REPORTS: Store Directors, Volunteer Coordinator TIME COMMITMENT: Full-time (Salaried) Regional Operations Director Position Summary: Overflow Thrift Store is a multi-site, faith-based social enterprise committed to caring for people in need by recycling and reselling clean, affordable goods. The Regional Operations Director (ROD) is responsible to directly lead the Store Directors and the Volunteer Coordinator for successful in-store retail operations. The ROD supports the senior leadership team for organizational growth and community relations initiatives, as needed. As a member of Overflow’s senior leadership team, the ROD helps steward Overflow’s Mission, Core Values, Statement of Beliefs and Brand both internally and externally. The ROD is expected to uphold Overflow’s Statement of Beliefs in principle, professional conduct, and personal practice. All Overflow staff are expected to maintain a positive, solution-oriented attitude in a flexible, physically-active, fast-paced and growth-oriented environment. Retail Operations # Coordinate with the Senior Operations Director to assure adequate coverage for all stores across the enterprise. # Support day-to-day operations as needed. # Provide back-up for Store Directors and Senior Operations Director absences. # Complete store audits (including donations, processing, pricing consistency and accuracy, purging, customer and donor experience, use of retail space, merchandising, cash management, staff communications, etc.) Set agendas for and lead weekly Director meetings and quarterly all-team meetings, in collaboration with Chief Executive Officer and Senior Operations Director. # Assure outstanding customer and donor service across the enterprise. Support marketing team for promotional events, materials, collateral, videos, etc. # # Assure consistent and accurate implementation of organizational Operating Standards, as documented in Overflow’s Operations Manual, Best Practices, Pricing Manual, and other operations documents. # Complete regular audits for compliance with the Operating Standards. Escalate issues to the Senior Operations Director and other leaders as needed. # Lead hiring for store operations (candidate interviews and communication). # Support Store Directors for on-boarding and training for new staff. # Develop and implement staff training program in stores, in collaboration with senior leaders (especially as it relates to in-store operations). # Market Growth and Community Relationships # Assist OTS leadership to pursue development and partnership opportunities. # Represent Overflow in community outreach activities, as assigned. # ENVIRONMENTAL CONDITIONS: In compliance with the Americans with Disabilities Act, Overflow Thrift Store will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods. Demonstrate the Fruit of the Spirit * Be Servant-Minded * Be Adaptable & Flexible * Empower Creativity * Be Inviting and Responsive